Legal
Refund policy
Last updated 13 August 2026. This site does not take payment. Refunds apply to seats invoiced by Systemqueuegrid.
Eligibility
You may request a refund for a paid Open Desk, Studio Cohort, or In-house Residency seat if you meet the timeframes below and have not already received a replacement seat you accepted in writing. Requests must come from the email used on the invoice.
Timeframe
Open Desk: full refund if requested within 14 days of access being granted and if fewer than two worksheet submissions have been returned to you. After that, Open Desk is not refundable except where Thai consumer law requires otherwise.
Studio Cohort: full refund if requested at least 21 days before the published start date. Between 20 and 8 days before start, a 50% refund. Within 7 days of start, or after week one begins, no refund unless we cancel or a serious studio fault prevents teaching.
In-house Residency: full refund if cancelled at least 30 days before the first on-site day. Later cancellations refund the unused remote follow-ups only; on-site days already reserved are non-refundable because instructor travel is committed.
Full or partial refund
Full refunds return the tuition we received for that seat, minus any non-refundable items listed below. Partial refunds follow the percentages in the timeframe section. If we cancel a cohort or residency for our own reasons (low enrolment, instructor illness we cannot cover, venue closure), you receive a full refund of tuition or, at your choice, a transfer to a later calendar.
Non-refundable items
Bank transfer fees charged by your bank. Printed grid pads already posted. International instructor travel actually purchased for a residency, itemised on the quote. Hotel nights you booked yourself. Tool licences you bought from third parties.
Refund process
Email info@systemqueuegrid.digital with the subject line “Refund request”, your invoice number, and whether you want money returned or a transfer. We confirm receipt within two working days, Bangkok time, and tell you if anything is missing.
Processing time and method
Approved refunds are returned by the same method we received (usually Thai bank transfer) within 15 working days after approval. International returns may take longer depending on correspondent banks. We do not refund in cash at the Kamala desk.
Cancellation by you
Tell us in writing. Silence is not a cancellation. If you stop attending a cohort without cancelling, the seat remains used. You may name a substitute colleague up to 5 days before start at no extra fee; after that, a 2,000 THB admin charge applies if we can still make the change.
Exceptions
If you cannot travel to Phuket for a documented medical or official travel restriction, we will move you to the remote critique track rather than refuse a refund outright. If the remote track also cannot work, the Studio Cohort timeframe still applies. Statutory rights under Thai law are not limited by this page where they cannot legally be limited.
Contact for refund requests
info@systemqueuegrid.digital · Phone: 6676 385760 · Street: 73/65 Moo 3 Hiway # 4233 Kamala Beach; City: Kathu; State/province/area: Phuket; Zip code: 83120; Country: Thailand.